What plants can you grow with Urban Plant Growers products?
You can grow any seed in our smart gardens and it will most likely germinate (with a few small exceptions). The biggest limitation with our products is the distance between the grow basin and the light - limiting the growth of your plant to about 30cm. Don't worry though, you can always transplan...
Do the products come with seeds?
Our Indoor Smart Gardens, EasyPlanters, EcoKitchens, TerraGardens and Family farms come with 2x seeds of your choice which you can select in the product page. Similarly, our sprout jars and microgreen kits also come with seeds that you can choose from in the product page! If you want something sp...
How often do I have to refill the water?
Though you don't have to water hydroponic plants as regularly as a regular plant, they do still need water from time to time.
Some of our units come with sensors that beep to notify you when the water needs topping up, however not all of them do so make sure you check the water every 2 weeks at ...
Our returns policy can be found here.
Where are you located?
We don't have a shop front, however you can visit us at our warehouse at the address below:
51 Sydney St, Marrickville 2204 NSW Australia
Open every Monday, Wednesday and Friday, 10AM to 1PM.
Phone: +61 2 7908 2951
Call ahead for any specific queries.
What countries do you ship to?
If you are making a purchase from the UK, we recommend visiting our UK store. For New Zealand customers we recommend using our New Zealand store.
For all other locations including Australia, Canada and the United states, we recommend purchasing from our Australian Store.
Haven't received a discount code for signing up?
You’re looking for your discount code but can't find it? Don’t worry! You should receive a discount code in your email inbox as soon as you sign up. The code is at the bottom of the email.
Please make sure to check your junk mail to ensure that the email has not slipped through your main inbox.
Discount code policy
The main features of discounts can be seen below:
Discount codes do not stack
Discount codes are only valid for the period advertised.
How can I manage my subscription?
You can easily manage your subscription when logged into our website. To do so simply follow the instructions below:
Go to www.urbanplantgrowers.com
If you are on a desktop, click on the "my account" button, or the icon of a person near the top right hand side of the screen. If you're on mobile,...
How do I access my rewards?
Our rewards scheme is an awesome way to get discounts on your hydroponic essentials, we don't offer sales often, so its a great way to save big! To access the rewards program simply:
Click on the human icon on the top right hand side of the page that says "access rewards".
Login to your account,...
How loud are the pumps?
Great question! A range of our products including the TerraGarden, EcoKitchen, and Family Farm all use water circulation pumps to circulate and aerate the water it sits in.
The pumps all have timers - so they might operate for 5 minutes out of every 30 mins before going off again. The timer's ar...
What is the recurring price for subscriptions, and do I have to pay delivery on subsequent subscriptions?
When you buy a subscription, you get a discount on your first package. The following packages are billed at the normal rate shown on the subscription. It should be noted that the price of the subscriptions already has a built in discount compared to if you were to buy each component individually....