General

  • What plants can you grow with gathera products?

    You can grow any seed in our smart gardens and it will most likely germinate (with a few small exceptions). The biggest limitation with our products is the distance between the grow basin and the light - limiting the growth of your plant to about 30cm. Don't worry though, you can always transplan...
  • How often do I have to refill the water?

    Though you don't have to water hydroponic plants as regularly as a regular plant, they do still need water from time to time. Some of our units come with sensors that beep to notify you when the water needs topping up, however not all of them do so make sure you check the water every 2 weeks at ...
  • Returns

    Our returns policy can be found here.
  • Where are you located?

    We don't have a shop front, however you can visit us at our warehouse at the address below: 51 Sydney St, Marrickville 2204 NSW Australia Open every Monday, Wednesday and Friday, 10AM to 1PM. Phone: +61 2 7908 2951 Call ahead for any specific queries.
  • What countries do you ship to?

    If you are making a purchase from the UK, we recommend visiting our UK store. For New Zealand customers we recommend using our New Zealand store. For all other locations including Australia, Canada and the United states, we recommend purchasing from our Australian Store.
  • Haven't received a discount code for signing up?

    You’re looking for your discount code but can't find it? Don’t worry! You should receive a discount code in your email inbox as soon as you sign up. The code is at the bottom of the email. Please make sure to check your junk mail to ensure that the email has not slipped through your main inbox. ...
  • Discount code policy

    The main features of discounts can be seen below: Discount codes do not stack Discount codes are only valid for the period advertised.
  • How can I manage my subscription?

    You can easily manage your subscription when logged into our website. To do so simply follow the instructions below: Go to www.urbanplantgrowers.com If you are on a desktop, click on the "my account" button, or the icon of a person near the top right hand side of the screen. If you're on mobile,...
  • How loud are the pumps?

    Great question! A range of our products including the TerraGarden, EcoKitchen, and Family Farm all use water circulation pumps to circulate and aerate the water it sits in. The pumps all have timers - so they might operate for 5 minutes out of every 30 mins before going off again. The timer's ar...