Welcome to Our Help Site

• Why did Gathera rebrand from Urban Plant Growers?

• Do you ship internationally?
• How do I calculate the postage cost?
• How do I track my parcel?
• How long will it take for my items to arrive?
• I've got some damaged or missing items from my order!

• How do I return a product?
• Discount code policy
• Can I change or cancel my order after placing it?
• Can I change or cancel my order after placing it?
• How do I manage or cancel my Gathera subscription?
• How will I be refunded?
• It looks like I have been charged twice. What is happening?

See all articles in Order admin →

• BreezyGro/EasyGro
• EcoKitchen Instructions
• Family Farm Instructions
• Full Spectrum LED Grow Lights
• How do I calibrate my pH meter?
• HydroGlow LED Grow Lights
• Indoor Smart Garden Instructions

See all articles in Instruction Manuals/Setup Videos →

• Basil 101
• Having troubles germinating seeds in winter?
• How does hydroponics grow without soil?
• How do I deal with aphids on my indoor plants?
• How do I prevent and manage algae in my hydroponic system?
• How much of the plant can I harvest without killing it?
• Identifying plant health 101

See all articles in Plant Help →

• Are these lights suitable for soil plants too?
• Can I use Gathera grow lights in a bathroom, greenhouse, or other humid space?
• Do our grow lights use UV light?
• How are grow lights different from regular household lights?
• How do I position the grow light and use its settings?
• Lumens/Watts/Kelvin/PAR - What is the best way to measure the effectiveness of a grow light?
• Should I leave my grow lights on 24 hours a day or give my plants a dark period?

See all articles in Grow Lights →

• Are the LEDs in my Sun Bulb replaceable?
• Can I use the Heirloom Basin with my Sun Shelf 1 or 2?
• Indoor Smart Garden: How do the lights work?
• Indoor Smart Garden: Product beeps when the water is full
• Is the Heirloom Planter safe to use outdoors in direct sunlight?
• My pump has stopped working. How do I fix it?
• Where can I buy replacement smart soil for my indoor garden?

• How do I know how much nutrients to add?
• Should I adjust my nutrient mix in summer and winter?
• What pH and nutrient levels do my plants need?

• Do I need a voltage converter to use the Sun Bulb in the US?