Welcome to Our Help Site

• What plants can you grow with Urban Plant Growers products?
• Do the products come with seeds?
• How often do I have to refill the water?
• Returns
• Where are you located?
• What countries do you ship to?
• Haven't received a discount code for signing up?

See all articles in General →

• Basil 101
• Having troubles germinating seeds in winter?
• How does hydroponics grow without soil?
• How much of the plant can I harvest without killing it?
• Identifying plant health 101
• I kill every plant, will I be able to keep these alive?
• Is hydroponically grown food safe to eat?

See all articles in Plant Help →

• Are these lights suitable for soil plants too?
• Can the grow lights be used in humid environments?
• Does the grow light produce UV light?
• Do you leave the grow lights on 24/7 or do you turn them off at night time to mimic normal daylight
• How are grow lights different to normal lights?
• How do I position the grow light and use its settings?
• Lumens/Watts/Kelvin/PAR - What is the best way to measure the effectiveness of a grow light?

See all articles in Grow Lights →

• Do instruction and tips come written or are they online?
• How do I replant my smart garden after my plants have been harvested?
• How do the lights work?
• Product beeps when the water is full
• What is the best way to refill the water?
• What is the power output of the light source?
• Where is the ideal location to place the Indoor Smart Garden?

• What is the best way to refill water?
• Why does my EcoKitchen need a pump?

• How do I set up the water level indicator?

• How can I test the concentration of nutrients?
• How do the nutrients work?
• How much nutrients do my plants need
• Should I feed plants differently in summer and winter?

• What is perlite made of?

• BreezyGro/EasyGro
• EasyPlanter Instructions
• EcoKitchen Instructions
• Family Farm Instructions
• Full Spectrum LED Grow Lights
• How to calibrate your pH meter
• HydroGlow LED Grow Lights

See all articles in Instruction Manuals/Setup Videos →

• What do I do with my coco mats when I've finished using them?
• Why do you stack microgreen trays?

• Dealing with Aphids
• Spider Mites

• How does click and collect work?
• How long will it take for my items to arrive?
• How to calculate your postage costs
• I can't find my seeds or nutrients?
• New Zealand Postage
• What do I do if my parcel is late or lost?
• When tracking my item, what does 'pending - no events yet' mean?

See all articles in Postage →

• How many seeds should I put in my sprout jar?
• Is that mould on my sprouter?

• What is the light intensity of the Sun Shelf?