Product help

• Are the LEDs in my Sun Bulb replaceable?

  The Sun Bulb's LEDs are integrated and cannot be swapped out, but the 30,000-hour lifespan means you are unlikely to need to.

• Can I use the Heirloom Basin with my Sun Shelf 1 or 2?

  Yes, the Heirloom Basin fits the Sun Shelf 1 and 2, but you will need a short DC extension cable to connect the pump.

• Indoor Smart Garden: How do the lights work?

  There is a white light setting and a growing light setting. You need to use the growing light setting. To operate the light you will have to press the button located at the end of the light. Each press has a different function. First press - Turns on reading light Second press- Turns on grow lig...

• Indoor Smart Garden: Product beeps when the water is full

  Our indoor smart garden features a small plastic float inside the basin, designed to rise and fall with the water level. When the water level drops to its lowest point, the float triggers a light to beep, alerting you to refill the water. However, we also recognize that sometimes the float may g...

• Is the Heirloom Planter safe to use outdoors in direct sunlight?

  Yes. The Heirloom Planter is made from aluminum and is UV safe. The external paint may fade over time with heavy sun exposure.

• My pump has stopped working. How do I fix it?

  A blocked impeller is the most common cause of pump failure. Follow these steps to clean and restart your pump at home.

• Where can I buy replacement smart soil for my indoor garden?

  Smart soil is vermiculite, a common growing medium available at most garden centers. Choose fine or medium grade for best results.