Order admin

• How do I return a product?

  Our returns policy can be found here.

• Discount code policy

  Discount codes don't stack. Our discount codes do not stack. This means that you can only use one discount code per transaction. While you may have multiple discount codes, you'll need to choose the one that provides the best savings for your order. Limited validity period Some discount codes tha...

• Can I change or cancel my order after placing it?

  We ship same-day for orders placed before 10am, so changes may not always be possible. Email us as soon as possible and we will try to help.

• Can I change or cancel my order after placing it?

  We ship same-day for orders placed before 10am, so changes may not always be possible. Email us as soon as possible and we will try to help.

• How do I manage or cancel my Gathera subscription?

  Log in to your Gathera account to skip, pause, or cancel upcoming subscription orders. Some subscriptions require a minimum number of orders before cancellation.

• How will I be refunded?

  Refunds are returned to the original payment method. If you have changed accounts, let us know and we will sort it out.

• It looks like I have been charged twice. What is happening?

  In most cases this is a temporary payment authorisation, not a real double charge. It usually resolves on its own within a few days.

• What payment methods does Gathera accept?

  We accept all major cards, PayPal, Apple Pay, Google Pay and Shop Pay. Your card details are never stored by Gathera.