We know that often after making a purchase online, you may look at your bank account and see two transactions, making it seem like you've been double charged! In 95% of the cases we see for this, the issue is automatically resolved by your payment provider within a few days.
Generally what happens is that your payment provider sends an authorisation request to your bank that fails. They try again and the second payment goes through. If one of your charges is marked as pending or on hold, all you have to do is wait a few days for it to be charged back to your card.
If seven days have passed and that charge hasn't been released, please contact us and we will see what we can do!
Sep 10, 2024