Postage
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How does click and collect work?
If you're located close to our warehouse you can skip the postage costs and pickup your order from us directly. Our friendly warehouse staff will be available to accommodate you every Monday, Wednesday and Friday from 10:30am to 1:30pm. If you have any special time requests you will need to reque... -
How long will it take for my items to arrive?
We have up to 2 days handling time before items are picked up by postage services such as Australia Post. Once the postage service picks up your package from our warehouse, the order is with them. Typical delivery times can be found here. If you are an international customer, please see typical p... -
How to calculate your postage costs
Ready to purchase but don't want to get surprised with an unexpected postage cost? The calculation of your postage rates will depend on your zip code, the number of items you will purchase, and its estimated weight. If you don't want to get surprised with the shipping fee, we do have a Shipping... -
I can't find my seeds or nutrients?
We often pack our seeds and nutrients into our kits to stop them getting damaged. So please check the following locations for these items; Check inside all of the boxes - especially any internal boxes within your kits as that is where we usually put them! Check your order for a brown paper envel... -
We post to NZ using Auspost international. The items are packed in our Australian warehouse in Alexandria, and sent within a 2 day handling period.
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What do I do if my parcel is late or lost?
If you beleive there is an issue with the delivery of your parcel, or your tracking information has not been updated recently you can contact AusPost here. If parcels are lost through Australia Post, we are unable to refund you directly, as this matter is due to an error caused by postal service... -
When tracking my item, what does 'pending - no events yet' mean?
This is more of an AusPost question, but the answer as of the 18th of September 2019 is that the tracking status 'pending – no events yet’ means that the item hasn’t been scanned yet. This could be because it: Hasn’t been posted yet, OR Was posted in a street posting box, which means it will ta... -
Where can I find my tracking information?
Your tracking number will be emailed to you as soon as the item has been packed by our warehouse team, which we aim to do within 2 business days of purchase. Make sure to check through your junk mail if you can not find the correct email. If you haven't received your email by then contact us at i... -
We are shipping your orders from the hearts of the Bermuda Triangle right below Atlantis. Feel free to visit us anytime. But of course, you will not find us there. 😀 We are based in our humble abode here in Alexandria, NSW 2015. We currently post Australia and New Zealand wide, hopefully worldwi...