Postage

  • How long will it take for my items to arrive?

    The Ultimate Guide to Shipping and Delivery with Gathera If you are a customer of Gathera, the leading urban plant growers, you may be wondering about the shipping and delivery process. This article will provide you with all the information you need to know about how Gathera handles shipping, de...

  • How to calculate your postage costs

    Ready to purchase but don't want to get surprised with an unexpected postage cost? The calculation of your postage rates will depend on your zip code, the number of items you will purchase, and its estimated weight. If you don't want to get surprised with the shipping fee, we do have a Shipping...

  • I can't find my seeds or nutrients?

    We often pack our seeds and nutrients into our kits to stop them getting damaged. So please check the following locations for these items; Check inside all of the boxes - especially any internal boxes within your kits as that is where we usually put them! Check your order for a brown paper envel...

  • New Zealand Postage

    We post to NZ using Auspost international. The items are packed in our Australian warehouse in Sydney, and sent within a 2 day handling period.

  • What do I do if my parcel is late or lost?

    If you beleive there is an issue with the delivery of your parcel, or your tracking information has not been updated recently you can contact AusPost here. If parcels are lost through Australia Post, we are unable to refund you directly, as this matter is due to an error caused by postal service...

  • When tracking my item, what does 'pending - no events yet' mean?

    This is more of an AusPost question, but the answer as of the 18th of September 2019 is that the tracking status 'pending – no events yet’ means that the item hasn’t been scanned yet. This could be because it: Hasn’t been posted yet, OR Was posted in a street posting box, which means it will ta...

  • Where can I find my tracking information?

    Your tracking number will be emailed to you as soon as the item has been packed by our warehouse team, which we aim to do within 2 business days of purchase. Make sure to check through your junk mail if you can not find the correct email. If you haven't received your email by then contact us at i...