Welcome to Our Help Site

• What makes gathera special?
• Why did you rebrand from Urban Plant Growers?

• Do you ship internationally?
• How do I calculate the postage cost?
• How do I track my parcel?
• How long will it take for my items to arrive?
• I've got some damaged or missing items from my order!

• How do I return a product?
• Discount code policy
• Can I change or cancel my order?
• How can I manage my subscription?
• How will I be refunded?
• I've been charged twice!
• What payment methods do you accept?

• BreezyGro/EasyGro
• EcoKitchen Instructions
• Family Farm Instructions
• Full Spectrum LED Grow Lights
• How to calibrate your pH meter
• HydroGlow LED Grow Lights
• Indoor Smart Garden Instructions

See all articles in Instruction Manuals/Setup Videos →

• Basil 101
• Dealing with Aphids
• Having troubles germinating seeds in winter?
• How does hydroponics grow without soil?
• How much of the plant can I harvest without killing it?
• Identifying plant health 101
• I kill every plant, will I be able to keep these alive?

See all articles in Plant Help →

• Are these lights suitable for soil plants too?
• Can the grow lights be used in humid environments?
• Do our grow lights use UV light?
• Do you leave the grow lights on 24/7 or do you turn them off at night time to mimic normal daylight
• How are grow lights different to normal lights?
• How do I position the grow light and use its settings?
• Lumens/Watts/Kelvin/PAR - What is the best way to measure the effectiveness of a grow light?

See all articles in Grow Lights →

• Can I use the Heirloom Basin with the Sun Shelf 2?
• Heirloom Planter: Is the Heirloom Planter UV safe?
• Indoor Smart Garden: How do the lights work?
• Indoor Smart Garden: Product beeps when the water is full
• Indoor Smart Garden: Where can I get replacement smart soil?
• Sun Bulb: Are the Sun Bulb's LED's replaceable?

• How do I know how much nutrients to add?
• How much nutrients do my plants need
• Should I feed plants differently in summer and winter?
• Why do my products need a pump?

• Speedy Sprouter: How many seeds should I put in my sprout jar?
• Speedy Sprouter: Is that mould on my sprouter?